Shipping and Delivery Information.
All orders are dispatched within 1 working day of receiving an order, no items are advertised for sale unless they are in stock and and ready for immediate dispatch.
For large (over £80) or bulky orders we use a tracked 24 hour service from Royal Mail, either Royal Mail 24 or Special Delivery depending on the value. All other orders are sent using Standard Royal Mail 24. You can select a shipping upgrade to Signed For, or Next Day Special Delivery if you wish.
All orders over £20 qualify for Free shipping in the UK and the EU. Please e-mail us for a shipping quote for any other part of the world. Orders under £20 carry an additional charge of £3.
Small items are dispatched using Royal Mail 1st Class service and we obtain and keep proof of purchase receipts. Special Delivery is available at an extra cost of £10.
We are happy to discuss alternate delivery methods for larger or foreign orders. Please contact us at firstname.lastname@example.org before placing your order.
RETURN OF GOODS
If you wish to return the goods for any reason, please email us with the issue. Goods returned in an unused condition, within 30 days, will be refunded. The cost of returning goods is at the customers expense. Clothing & Footwear can be returned for refund providing it has not been worn outside.
Please note the refunds will only be processed back to the account that originally paid for the order.
RETURN OF FAULTY GOODS
Please ensure that goods are returned in a clean, dry condition as suppliers will not accept dirty goods back for health and safety reasons. If goods are not returned in a clean, dry condition they will be returned back to the customer to clean.
We will inform you when we have received and processed your return. Refunds can take up to 5 working days to appear in your account if payment was made by credit or debit card. Paypal refunds appear the same day.
Refunds will be processed back to the account that originally paid for the order. If you paid by credit/debit card this can take up to 5 working days to appear in your account. Paypal refunds appear on the same day. Once a refund is processed you are automatically informed via email.
After the 30 days returns period Mapdec reserve the right to repair or recondition faulty goods up to the term of the advertised warranty period, or our standard 1 year. You will be contacted with an estimated turnaround time once the product have been received and inspected.