Schedule A Drop Off
We do not provide any services or repairs for GIANT e-bike systems.
Please check the brand name on your e-bike motor unit, battery cover or in the service manual to find out what e-bike system you have before you book your service. Note: it is not the brand of your bike.
Other brands we can work on:
- Brose: We are not Specialized dealers. However, there is a support centre we can contact and can safely work on the majority of the system and defer to 3rd parties for work we can't take action on.
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- Bafang: Although reasonably well supported in terms of training resources they do not supply their own batteries. This means they can often be fitted with problematic batteries with no known origin. There are suppliers of batteries in the UK whom we can work with, so we will look at these on a case by case basis.
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- Branded bikes from UK suppliers: There are brands we are familiar with, but there are new brands appearing all the time and we can’t list everything here. If in doubt, please look for a brand on your motor and battery and google them. If you find a website with a contact for service issues that is based in Europe then there is a good chance we will be able to service the bike for you. \
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Motor Brand
We will check the brand of the e-motor unit at the service desk when you book in. We reserve the right to make our own investigations and refuse to service an e-bike that we are unsure of the origins of.
Unbranded batteries
We can not and will not accept any bike with unbranded batteries or motors. These are identified as common fire hazards and we can not have them on the premises.
We will also not accept any bikes fitted with unbranded motors and batteries for pure mechanical work as there can be a link between this and the failure of an electrical part. These restrictions have been placed by Trading Standards, and the general terms of our buildings insurance relating to fire hazards and our liability should the owner experience a house fire.
Chat with a Mechanic
Whether you’re looking for expert repair work or dreaming up a custom build, our skilled mechanics are here to help. Fill out the form below, and we’ll be in touch to discuss your project in detail.